Introduction to Performance Management in SMEs 

• Explain the purpose and importance of performance management in the SME environment 
• Understand the business benefits of effective appraisals and staff feedback 
• Identify common performance challenges faced by SMEs and the consequences of not addressing them 

Setting Job-Based Goals and Key Result Areas (KRAs) 

• Define personal and team goals that are aligned with company direction and priorities 
• Identify and outline key responsibilities of a job role 
• Learn how to write simple and clear KRAs based on job scopes 
• Practical exercise: Drafting KRAs for one key position in the participant’s team 

Translating Job Activities into SMART KPIs 

• Understand the difference between KRAs and KPIs 
• Learn the SMART method (Specific, Measurable, Achievable, Relevant, Time-bound) for KPI creation 
• Develop measurable KPIs based on actual job tasks and performance outcomes 
• Practical exercise: Create SMART KPIs that align with drafted KRAs 

Conducting Performance Conversations with Confidence 

• Understand the importance of ongoing feedback and appraisal conversations 
• Learn a structured approach for delivering feedback effectively 
• Participate in guided role-play sessions to practise handling real-life performance scenarios 
• Receive peer and trainer feedback to build confidence in conducting appraisal conversations 

Action Planning and Implementation 

• Develop a simple, practical performance appraisal framework suitable for the SME setting 
• Use templates and checklists provided to support consistent application post-training 
• Set a personal action plan to implement within 7 days after the workshop 

Interactive Format: 

• Engaging Role play and case study-based learning 
• Group discussions with peers from multiple industries 
• Guided exercises and facilitator feedback